Refund policy
Return & Refund Policy
Last Updated: June 2026
At FJ Pet Boutique, we are committed to providing quality products for pets and their owners. Please review our return and refund policy carefully before making a purchase.
Returns
Due to the nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection
- Incorrect size selection
- Buyer’s remorse
- Products that have been used, washed, or altered
- Normal wear and tear
Please review product descriptions, specifications, and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the damage, defect, or incorrect item
Once reviewed and approved, we will offer, at our discretion:
- A replacement item at no additional cost, or
- A full refund to the original payment method
Refund Processing
Approved refunds will be processed within 5–10 business days, depending on your payment provider.
Order Cancellation Policy
Customers may request to cancel an order within 24 hours of purchase, provided the order has not yet been processed or shipped.
Once an order has been processed, fulfilled, or shipped, it can no longer be canceled.
To request a cancellation, please contact us as soon as possible at:
If the cancellation request is approved, a full refund will be issued to the original payment method.
FJ Pet Boutique reserves the right to refuse cancellation requests for orders that have already entered the fulfillment process.
Contact Information
For any questions regarding your order, please contact us at:
We aim to respond within 24–48 business hours.